return policy

Our Commitment to Your Satisfaction

We get it. Sometimes things just aren’t quite right, and at One.Thirteen Creations, your satisfaction is our priority. If you’re not completely thrilled with your order, we’ll make it right. Let’s break it down.

Easy Returns - Here’s How it Works:

  1. Eligibility:

    • Returns are accepted within 7 days of receiving your order.

    • Items must be in their original, unused condition, with original packaging unless damaged upon arrival.

  2. Return Process:

    • Step 1: Send an email to returns@onethirteenCREATIONs.com with your order number and reason for return.

    • Step 2: We’ll send you a return label and instructions for packaging. Don’t worry about anything complicated—just slip it back in the packaging it came in, and you’re good to go!

  3. Refunds & Credits:

    • Full Refund: Once we get your item back, we’ll inspect it, then process a full refund to your original payment method.

    • Processing Time: Refunds may take up to 5 business days to appear in your account. We’ll send you an email when it’s done.

Exceptions to the Policy:

  • Damaged Products: If your item arrives damaged, let us know within 48 hours by emailing support@onethirteenCREATIONS.com with a quick pic of the issue. We’ll take care of the rest.

  • Final Sale Items: These items are non-returnable and will be clearly marked before purchase.

Sustainable Returns

Our eco-friendly packaging is all part of the One Thirteen vibe. If you’re returning an item, do us a solid and send it back in its original packaging (we’ll handle the rest responsibly).

Questions? We’ve Got Answers!

If you’re unsure about the return process, just want to check up on your refund, or have any other questions, reach out to us at support@onethirteencreations.com. We’re here to make sure every step of the way is smooth and hassle-free.

Ready to shop with confidence? Shop Now!